Privacy policy

privacy policy platforms

July 24, 2024 

this privacy policy is applicable to all of herorb’s customer facing platforms including herorb's website, www.herorb.com and herorb’s  applications (“platforms”). any reference to “site” or “website” may also refer to platforms interchangeably.

type of information we collect

we receive, collect and store any information you enter on our website or provide us in any other way. in addition, we collect the internet protocol (ip) address used to connect your computer to the internet; login; e-mail address; password; computer and connection information and purchase history. we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. we also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

how do we collect information

when you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. your personal information will be used for the specific reasons stated above only.

why we collect such personal information

we collect such non-personal and personal information for the following purposes:

  1. to provide and operate the services;
  2. to provide our users with ongoing customer assistance and technical support;
  3. to be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
  4. to create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services; 
  5. to comply with any applicable laws and regulation​

how we store, use, share and disclose your personal information 

our company is hosted on the Shopify.com platform. Shopify.com provides us with the online platform that allows us to sell our products and services to you. your data may be stored through Shopify.com’s data storage, databases and the general Shopify.com applications. they store your data on secure servers behind a firewall. 
all direct payment gateways offered by Shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

how do we communicate with you?

we may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. for these purposes we may contact you via email, telephone, text messages, and postal mail.

consent​

i hereby confirm that i have read and understood this privacy policy. by submitting data to herorb its agent(s) or by my using of herorb's website, applications or services, i voluntarily and expressly consent to herorb's collection, use, sharing, processing and retention of my data in the manner set out in this privacy policy.  

how do we use cookies and other tracking tools?

it is not necessary to accept cookies to visit our platforms. however, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.

what are cookies?
cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. cookies help us to tailor our platforms to suit you and to reflect your tastes and your browsing habits. they also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.

cookies enable our system to recognise that you’ve visited our platforms before and to remember which settings (like language preference) and products you preferred. temporary/permanent cookies have a lifespan, after which they will be automatically deleted. cookies allow us to collect and analyse data to come up with strategies to improve our platforms. this makes our platforms easier for our customers to use and helps us to provide you with personal recommendation of products you may like. our aim is to offer you a fun, easy shopping experience on our platforms that is tailored to your tastes.

how can you withdraw your consent?

if you don’t want us to process your data anymore, please contact us from 9am-9pm on email: contactOherorb.com or whatsapp +965 99288559.

privacy policy updates

we reserve the right to modify this privacy policy at any time, so please review it frequently. changes and clarifications will take effect immediately upon their posting on the website. if we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

questions and your contact information​

if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us from 9am-9pm on email: contact@herorb.com or whatsapp +965 99288559.